The reply inbox used to be a flat list. A lead ready to book was sitting next to polite “not right now” replies and thread noise — easy to miss, easy to be slow on.
Every reply is now labelled by intent: interested, open, or not interested. Leads who want to move forward surface at the top. The ones who passed are still there if you need them, just out of the way. The same labels feed your funnel report, so the numbers in your dashboard match what you see in your inbox.